ExpressDigital Recognized as Austin Insight Award Finalist
ENGLEWOOD, CO and AUSTIN, TX–September 19, 2007 – ExpressDigital was recognized among hundreds of companies as a finalist of the prestigious Austin Insight Award at the 7th Annual Austin Business Awards hosted by the Greater Austin Chamber of Commerce.
The Greater Austin Chamber of Commerce put all Austin Insight Award applicants through a rigorous review process. ExpressDigital received recognition as a company that demonstrated outstanding levels of customer service and satisfaction in all aspects of sales and after care services.
In an industry where the trend is to outsource customer service, ExpressDigital provides a world class level of support 24 hours a day 7 days a week. Support is provided via phone, fax, email and an interactive web portal, accounting for over 50,000 direct contacts with customers annually by the helpful and knowledgeable team of customer care representatives.
“The customer care representatives are very dedicated to their responsibility to the customer,” says Chad Kinback, Customer Care & Training Manager. “Customers are our number one priority and we strive to build that trust in every interaction on a daily basis.”
The ExpressDigital Customer Care Team handles a wide range of support needs dealing with product technical support, product upgrades, third party hardware integration, e-commerce support, phone installation, software setup, training, basic network support and general operating system support. ExpressDigital provides a flexible support structure for every customer, whether they are a large corporate enterprise, or a small single venue business.
“We strive for excellence in building loyal relationships with our customers and we are proud of the recognition we have received by the Austin Chamber of Commerce,” said Jonathan Langham, VP of Operations for ExpressDigital. “We plan to continue our quality customer service and fully meet the needs of our customers both today and in the future”.
About ExpressDigital
ExpressDigital enables those engaged in the business of photography to maximize profits using technology. ExpressDigital designs products that cater to digital photographers, labs, and large corporate photography businesses. ExpressDigital has a rounded product offering called Digital Everyday that includes Darkroom software, PhotoReflect.com internet storefronts, Labtricity lab connectivity, and Enrichment business services. The Digital Everyday product offering empowers any size business using digital photography to incorporate a profitable workflow. ExpressDigital is a leader in the digital photography market and operates on the core values of service, innovation, and knowledge.
About the Greater Austin Chamber of Commerce
The Greater Austin Chamber of Commerce is a private, non-profit, membership-driven organization comprised of 2,500 business enterprises, civic organizations, education institutions and individuals. Its mission is to provide leadership that will help create regional economic prosperity and success for its members in Central Texas. http://www.austin-chamber.org
