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ExpressDigital POINTS OF CONTACT
Software Customer Care
Phone: 888-508-3443
Fax: 512-347-8939
Core Hours: 8am — 8pm
Central Time, Monday – Friday, excluding major holidays
During these hours, ExpressDigital is fully staffed to meet the average number of calls that come in during a typical day. Our goal is to answer at least 75% of all calls either immediately or within 8 minutes on hold. If you leave a message, it will be returned within 4 business hours. If you have an emergency please stay on hold or leave a message, clearly stating your name, customer service ID (on the front of your card) and at least two active phone numbers where you can be reached.
After Hours: 8pm — 8am
Central Time, evenings and weekends
During these hours, you will be prompted to leave a message. Clearly state your name, customer service ID (on the front of your card) and at least two active phone numbers where you can be reached. Our goal is to respond back to you within 15 minutes of your call.
PhotoReflect.com Customer Care
Phone: 888-271-3446
Core Hours: 8:30 am – 5:30 pm
Central Time, Monday – Friday, excluding major holidays
Our menu system answers many common questions. If your call is not answered live, please leave us a message and your call will be returned within one business day. PhotoReflect.com customer care is free of charge.
Have a good question but not urgent? Use our Web support e-mail address. All e-mails will be answered within 24 hours. Reach us at support@expressdigital.com
Did we mention we like feedback? Well we do and we believe strongly that our success is tied to your success in effectively using our software and services. Let us know how we are doing anytime at feedback@expressdigital.com or call us toll-free at 888-584-0089
Do you have ideas or suggestions on how our software and services could help you make more money? Let us know at ideas@expressdigital.com
Click here to review ExpressDigital's ANYTIME Support Program Service Agreement.
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